Warranty Information

All Kito products sold by Kito Crosby Canada Inc. are warranted to be free from defects in material and workmanship from date of purchase for the following periods:

      
  • 1 year – Hoists, Trolleys, and Parts
  • 3 years – ER2, EQ, & SEQ Model
  • 5 years – EQ, SEQ, EM, SEM, TEM, & TSEM Pull-Rotor Motor Brake
  • 10 years – ER2 “The Guardian” Smart Brake, TNER Hoist Motor Brake.

The product must be used in accordance with manufacturer’s recommendations and must not have been subject to abuse, lack of maintenance, misuse, negligence, unauthorized repairs or alterations.  Should any defect in material or workmanship occur during the above time period in any product, as determined by Kito Crosby Canada Inc.’s inspection of the product, Kito Crosby Canada Inc. agrees, at its discretion, either to replace (not including installation) or repair the part or product free of charge and deliver said item F.O.B. Kito Canada Inc. place of business to customer.

Customer must obtain a Return Goods Authorization (RGA) as directed by Kito Crosby Canada Inc. prior to shipping product for warranty evaluation.  An explanation of the complaint must accompany the product.  Product must be returned freight prepaid.  Upon repair, the product will be covered for the remainder of the original warranty period.  Replacement parts installed after original warranty period will only eligible for replacement (not including installation) for a period of one year from installation date. If it is determined there is no defect, or that the defect resulted from causes not within the scope of Kito Crosby Canada Inc.'s warranty, the customer will be responsible for the costs of returning the product.

Kito Crosby Canada Inc. disclaims any and all other warranties of any kind expressed or implied as to the product’s merchantability or fitness for a particular application.  Kito Crosby Canada Inc. will not be liable for death, injuries to persons or property, or for incidental, contingent, special or consequential damages, loss or expense arising in connection with the use or inability whatsoever, regardless of whether damage, loss, or expense results from any act or failure to act by Kito Crosby Canada Inc., whether negligent or willful, or from any other reason.